For returns, you have 30 days after receiving your order. If you are not completely satisfied with the items, please inform us, within this period, of your intention to return them and send the items back by post or to a store. Knot only accepts returns under the following conditions:

• The products have not been washed or used (unless the product contains information to the contrary, the customer has the right to try on clothes and shoes to test the size and shape, but cannot wear them).
• The products retain their original characteristics and packaging
• The products are complete (e.g., both items of a pair must be returned)
• The products have the original tags

To return by post: you must access your personal account and select the items to be returned. Pack the order, add the order number and name, and send it to: KNOT ONLINE Rua José Pereira, 10, Quinta do Segulim Famões, 1685-635 Lisbon (Portugal). Shipping costs for returns are borne by the customer.

To return in-store: You can go to any Knot store, except for the brand's corners at El Corte Inglés, and present your order details on your mobile phone. You will receive a proof of delivery for the returned items, which will then be refunded using the same method as the purchase. For any questions, please contact our Customer Support (support@knotkids.com).

Refunds are issued using the same payment method as the original order.

For returns by mail, once we receive and inspect the returned items, you will receive your refund within 14 days. For in-store returns, your refund will be processed within 14 days of the items' delivery date. Knot may withhold the refund until the returned goods have been received.

If you receive an incorrect or defective item, please contact Customer Support (support@knotkids.com) within a maximum of 30 days of receiving the order. If the complaint is justified, you may choose to have the item replaced or receive a refund for the amount paid.