Placing an order at www.knotkids.com is easy:

• Once you have all the items you want in your cart, select "checkout".
• Provide delivery details or select the Knot store where you wish to receive your order, in which case there will be no shipping costs.
• Select a payment method and confirm the order.
• You will receive an order confirmation by email.

Note: Knot reserves the right not to accept or to cancel your order, even after automatic confirmation. Knot undertakes to inform you of any issues with your order within 3 days of receiving the request. By submitting your order, you agree to Knot's Terms and Conditions.

Yes, you must add a bag (here) to your shopping cart. At checkout, for each product line, you will see the option "Gift item?", which you should select if you want to receive a gift receipt or write a dedication that we will include on a card to accompany the items.

We accept the following payment methods: Paypal, Visa, Visa Electron, E-pay, Mastercard, Mastercard Electronic, Multibanco, Maestro, MBWay, and Klarna. Data collection is done through the most technologically advanced encryption systems (SSL). We also use VeriSign to ensure the protection of your data. If you choose Multibanco, you will have until 24h on the day following your order to make the payment. Card or Paypal payments may be refused for various reasons, including an expired card, exceeded limit, or incorrect data entry.

Yes, the billing address and delivery address can be different. Please indicate the desired addresses in step 3 of the checkout. Please note, however, that the billing address and the delivery address must be in the same country.

You can cancel the order as long as it has not yet been dispatched. If you place an order and wish to cancel it, you should first check its status in the Order History tab of your customer account. To access your account, you must log in to My Account, located in the top right corner of the website's home page. If the order status says In Preparation, there is a possibility that it can still be cancelled. You should contact our Customer Support Service (support@knotkids.com) and request the cancellation, indicating the order number. If the request is successful, you will be notified by email of this decision and the cancellation will be processed. If the cancellation request is not possible, you should refuse to accept the order and then proceed with its return in the order history of your personal account. The refund will be processed under the general terms.

You can check the status of your order by accessing your Order History in your personal account. If it is In Transit or Delivered (even if you have not received it), you can also check the shipping code - XXXXXXXXXXXXXXL - and track the order on the DPD website. The order tracking option is only available for deliveries in mainland Portugal. Any claim for non-receipt of an order must be made within a maximum of 30 days from the date the order was placed. After this period, Knot cannot be held responsible for its loss.