Consumer information
1. Dispute Resolution
For complaints, claims, or simple feedback, please contact us by email at support@knotkids.com or by phone at +351 93 277 09 09 (call to national mobile network). We will make every effort to resolve the situation.
In any case, we inform you that in the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities:
1. CNIACC - National Centre for Consumer Conflict Information and Arbitration
Rua D. Afonso Henriques, 1, 4700-030 Braga
Tel: 253 619 107 (call to national fixed network)
Email: geral@cniacc.pt
www.cniacc.pt
2. CIMAAL - Information, Mediation and Arbitration Centre for Consumer Conflicts in the Algarve
Ninho de Empresas, Edif. ANJE - Estrada da Penha, 3º, Sala 26, 8000 Faro
Tel: 289 823 135 (call to national fixed network)
Email: info@consumoalgarve.pt
www.consumidoronline.pt
3. Consumer Conflict Arbitration Centre - Coimbra
Av. Fernão Magalhães n.º 240, 1º, 3000-172 Coimbra
Tel: 253 619 107 (call to national fixed network)
Email: geral@centrodearbitragemdecoimbra.com
www.centrodearbitragemdecoimbra.com
4. CACCL - Lisbon Consumer Conflict Arbitration Centre
Rua dos Douradores n.º 116, 2º, 1100 - 207 Lisbon
Tel.: 218 807 000 / 218807030 (call to national fixed network)
Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
www.centroarbitragemlisboa.pt
5. CICAP - Consumer Conflict Arbitration Centre – Porto
Rua Damião de Góis n.º 31, Loja 6, 4050-225 Porto
Tel: 225 508 349 (call to national fixed network)
Email: cicap@cicap.pt
6. Consumer Conflict Arbitration Centre of Vale do Ave/Arbitration Court
Rua Capitão Alfredo Guimarães, 1, 4800-019 Guimarães
Tel: 253 422 410 (call to national fixed network)
E-mail: triave@gmail.com
7. CIAB - Consumer Arbitration Court
Av. Rocha Paris, 103
4900-394 Viana do Castelo
Tel: 258 809 335 (call to national fixed network)
Email: ciab.viana@cm-viana-castelo.pt
Rua D. Afonso Henriques, 1
4700-030 Braga
+351 253 617 604 (call to national fixed network)
8. Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
Rua Direita, 27 - 1º Andar, 9050-405 Funchal
Tel: 291750330 (call to national fixed network)
E-mail: centroarbitragem.sras@gov-madeira.pt
For more information, consult the Consumer Portal at www.consumidor.pt
You can also use the Electronic Complaints Book. Knot is registered at www.livroreclamacoes.pt.
2. Information about articles with precious metals
Enoidua, Lda, legal entity n. 508109884, engages, among other activities, in the retail sale of jewellery, having obtained the respective website sales license from the Assay Office of Lisbon, with the title T1779.
Articles containing silver for sale at www.knotkids.com are legally marked, where applicable. The respective weight and fineness are indicated.
You can consult the Assay Office marks chart at https://incm.pt/portal/uco_marcas.jsp.
The customer can, in case of doubt about the authenticity of the marks, resort to the services of the Assay Offices for verification purposes.
You can access information on the daily quotation of gold, silver, platinum and palladium on the Bank of Portugal website at https://www.bportugal.pt/taxas-cambio?mlid=828 .
