Your order can be sent to a specified address (home, work, etc.), to a DPD Pickup Point or to a Knot store of your choice. The in-store delivery option exempts the order from shipping costs, regardless of its value. If delivery is not possible or the order is not collected within the stipulated time, for reasons unrelated to Knot, reshipping will incur a shipping cost of 5 EUR.

Below are our estimated delivery times by destination:

• Mainland Portugal: up to 5 business days via DPD or DPD pickup points
• Azores and Madeira: up to 5 business days via CTT.
• Mainland Spain: up to 5 business days via MRW.
• Spain Balearic and Canary Islands: up to 5 business days via MRW
• Other European countries (EU members): 5-7 business days, depending on the destination. All these deliveries are sent via DPD.
• Rest of the world: 5-7 business days, depending on the destination. All these deliveries are sent via TNT/Fedex.

Note: We do not guarantee this deadline during promotional campaigns, Outlets, Christmas, and stock shortages. If you need to receive your order urgently, please send an email (support@knotkids.com) requesting urgent shipping. We will try to make it possible, if feasible.

If you choose to pick up your order at a Knot store, the maximum delivery time is 7 business days. You will receive an email as soon as your order is available for pickup.

Delivery time varies according to the country and shipping method chosen. In general:

• Standard shipping takes 5 business days
  

Specific delivery times are shown at checkout. 

Shipping rates are applied per order and per delivery country. Below you will find information on shipping costs and minimum order value for free shipping for different countries.

We deliver to an address located in the following countries: South Africa, Germany, Angola, Saudi Arabia, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Cambodia, Canada, China, Cyprus, Colombia, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, USA, Philippines, Finland, France, Greece, Holland, Hong Kong, Hungary, Ireland, Iceland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Morocco, Mexico, Mozambique, Nigeria, New Zealand, Oman, Poland, Puerto Rico, Portugal, Qatar, United Kingdom, Czech Republic, Dominican Republic, Romania, Singapore, Sweden, Switzerland, Taiwan, UAE.

The address must include a house number and, if applicable, the floor number.

Deliveries are made between 9 am and 6 pm on weekdays. We will send a confirmation email, with a tracking code, when your order leaves the warehouse. To receive your order, you must ensure someone is at the delivery address, as all deliveries require a signature.

If you have opted to collect your order from a Knot store, you will receive an email as soon as your order is available for collection. You have 15 days to collect your order.

If you need to extend the collection period, please notify our services at support@knotkids.com

First, you will need to access the Order History in your personal account. If your order is marked as In Transit or Delivered (even if you haven't received it), you can check your tracking code - XXXXXXXXXXXXXXL - and track the order on the DPD website. The order tracking option is only available for deliveries in mainland Portugal.

The country of purchase must match the country of delivery. Each market has an online store with its own products, prices and delivery times, which may vary. You can change the market on the top left side of the homepage.